DELIVERY & RETURNS
DELIVERY & RETURNS POLICY
At QueenB Couture, we want your shopping experience to be seamless and enjoyable.
Below you’ll find everything you need to know about delivery, returns, and exchanges.
Delivery
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UAE Delivery: Orders are typically delivered within 5-7 business days.
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GCC Delivery: Please allow 10-14 business days for delivery.
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Delivery Fees:
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Free delivery across the UAE.
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Once your order is shipped, you will receive a confirmation that it's on the way and updates via email or What'sApp.
Returns & Exchanges
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Returns are accepted within 14 days of delivery.
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Items must be unworn, with tags still attached, and returned in their original packaging.
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Certain items are non-returnable for hygiene reasons (e.g., swimwear, final sale items).
Refunds
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Refunds will be processed to the original payment method within 5 business days of receiving your return.
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Please note: original delivery charges are non-refundable.
How to Return
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Contact our Customer Care team via here or What's App.
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Repack your item with original tags and packaging.
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Our courier partner will arrange collection or advise drop-off details.
We comply with the UAE Consumer Protection Law (No. 15 of 2020) and E-Commerce Law (Federal Decree-Law No. 14 of 2023).
Any questions, just ask here
